Refund and Returns Policy
GEM AND LEAF accepts refunds or replacements of an order if your purchase does not meet your satisfaction free of any processing fee or shipping cost.
Return policy:
- All items shipped from GEMANDLEAF.com, that meet the “Return Condition Policy” can be returned for refund or replacement within 30 days of delivery.
Refund and replacement timeline:
- The return order should be ordered within 30 days of delivery.
- The item(s) should be shipped back before 30 days of delivery.
- The refund/replacement orders are processed after item(s) are received by GEMANDLEAF and meet “Return Condition Policy”.
- It can take up to 30 business days since the item(s) are received to process your refund/replacement request.
- A replacement order, with the same shipping speed that was used on your original item, will be created.
- Please note, after the refund is initiated, it might take additional days, depending on your financial institution, to see the refund in your bank account.
Return condition policy: The product shall be undamaged, unused and in its original package.
Need help?
Contact us for questions related to refunds and returns.